Shipping policy

1. Delivery Zones
We currently deliver within Canada. If your address is outside these areas, please contact us so we can find a solution together.

2. Processing Times
Orders are prepared within [1 to 3] business days after payment confirmation. Orders placed on a weekend or public holiday are processed the next business day.
During peak periods (sales, holidays), this timeframe may be extended. We will notify you by email if this is the case.

3. Shipping Costs
Shipping costs are calculated at checkout, based on the weight of the items, the destination, and the delivery method selected. Standard shipping is free on orders over $100.
Applicable taxes are shown separately at checkout. For international shipments, customs duties and import taxes are the responsibility of the recipient.

4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. It may take up to 24 hours for tracking information to update.

5. Delivery Address
It is your responsibility to verify that the address entered at checkout is accurate. We cannot be held responsible for delays or losses caused by an incorrect or incomplete address.

6. Missed Delivery
If you are not home, the carrier will leave a delivery notice or drop the package at a pickup point, depending on their practices. A package that is not claimed within the allotted time will be returned to our warehouse. Reshipping fees may then apply.

7. Damaged, Lost, or Incomplete Packages

  • Damaged package: Note the damage in writing with the carrier upon receipt, then contact us within 48 hours with photos of the package and the items.
  • Lost or significantly delayed package: If your order has not arrived 7 days after the estimated date, please write to us. We will open an investigation with the carrier.
  • Missing or incorrect item: Please report it to us within 7 days with your order number.

In each of these cases, we will proceed with a replacement or a refund, depending on your preference and availability.

8. Events Beyond Our Control
We cannot be held responsible for delays caused by force majeure (extreme weather conditions, strikes, carrier incidents, customs delays, etc.). However, we will do our best to keep you informed.